hagy Responsible Gaming

1. Our Commitment to Responsible Gaming

hagy believes that online gaming should be a form of entertainment — one that Bangladeshi players can enjoy without it negatively affecting their finances, relationships, or wellbeing. We take our responsibility as a platform seriously, which is why we have built a comprehensive set of player protection tools directly into every hagy account. These tools are free to use, available around the clock, and require no approval from hagy to activate.

Responsible gaming is not just a compliance checkbox at hagy — it is a core value woven into how we design the platform and how we interact with players. From the moment you register, our systems are monitoring for signs of gaming behaviour that might suggest a player is losing control. If our team identifies such patterns, we will proactively reach out by email to check in with you and remind you of the tools available.

2. Age Restriction: 21+ Only

hagy enforces a strict minimum age of 21 years for all players. This is not a guideline — it is a hard rule that we apply without exception. Registering or playing on hagy while under the age of 21 is prohibited, and any account found to belong to a person under 21 will be permanently closed with all associated funds forfeited.

To verify that all players meet the 21+ requirement, hagy may request the following at any point during your account lifecycle:

• A copy of your National ID card (NID) showing date of birth.
• A passport or birth certificate where NID is unavailable.
• A selfie with the submitted ID document for liveness verification.

3. Deposit Limits

Setting a deposit limit is one of the most effective ways to keep your hagy gaming within a budget you are comfortable with. Deposit limits can be set at any time from your account settings page after logging in — no waiting period, no support request needed. Once set, a limit takes effect immediately.

Available deposit limit types:

• Daily deposit limit: the maximum amount you can deposit into your hagy account within any 24-hour period. Useful for players who play daily but want to cap their daily spend.
• Weekly deposit limit: the maximum total deposit across seven consecutive days. Ideal for players who prefer to budget on a weekly basis, for example aligning with their income cycle.
• Monthly deposit limit: the maximum total deposit in any calendar month. Suitable for players who receive monthly income, for example a salary paid at the end of each month.

To increase a deposit limit, a mandatory 7-day cooling-off period applies. This is intentional — it gives you time to reflect on whether the increase is genuinely right for your situation. To decrease a deposit limit, the change takes effect immediately with no waiting period. If you need help setting a deposit limit, contact [email protected].

4. Session Time Limits and Time-Outs

Losing track of time is one of the most common ways that recreational gambling tips into problem territory. hagy's session controls are designed to keep you aware of exactly how long you have been playing, and to give you the power to impose a break whenever you need one.

Time-out options available on hagy:

• 24-hour time-out: take a full day away from hagy. Your account is suspended for 24 hours from the moment you activate the time-out. No deposits or bets can be placed during this period.
• 7-day time-out: a week-long break. Useful if you have had a particularly intense playing period and want a full calendar week to reset mentally and financially.
• Custom time-out up to 6 weeks: set a specific number of days between 1 and 42 to pause your hagy account. This is the most flexible option for players who know they need an extended break but do not wish to use permanent self-exclusion.

Session notifications are separate from time-outs. You can configure hagy to send you an in-platform alert after you have been in a session for 30, 60, or 90 minutes. The alert does not force you to stop — it simply surfaces the information so you can make a conscious decision about whether to continue. We strongly recommend all players enable at least the 60-minute session notification.

5. Self-Exclusion

Self-exclusion is the strongest player protection tool hagy offers. When you self-exclude, your hagy account is blocked — you cannot log in, place bets, deposit funds, or access any hagy game or service for the duration of the exclusion. Any pending withdrawals at the time of exclusion will be processed and paid to your registered payment account within the standard processing window.

Self-exclusion period options:

• 6-month self-exclusion: the minimum self-exclusion period. During these 6 months, all promotional communications from hagy are stopped and you will not receive any bonus offers or marketing messages.
• 12-month self-exclusion: a full year away from hagy. After 12 months, you may request reinstatement by contacting [email protected] — the request will be reviewed by the hagy team with a mandatory 24-hour reflection period before reactivation.
• Permanent self-exclusion: an indefinite exclusion with no automatic reinstatement. This option is appropriate for players who recognise that they have a serious gambling problem and wish to close the door on online gambling entirely. A permanent exclusion can only be lifted by submitting a written request with supporting evidence of responsible gaming capacity, which hagy reviews at its sole discretion.
• Self-exclusion via account settings: log into your hagy account, navigate to Responsible Gaming in the settings menu, select Self-Exclusion, choose your exclusion period, and confirm. The exclusion takes effect within 30 minutes of confirmation.

You may also request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and your preferred exclusion period. hagy will process the request and confirm by email within 2 hours during Bangladesh Standard Time business hours.

6. Recognising Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts affecting your daily life — your finances, your relationships, your work, or your mental health. The signs are not always obvious, especially in the early stages. hagy encourages all players to check in with themselves regularly using the questions below.

If you answered yes to two or more of the questions above, we strongly encourage you to use hagy's self-exclusion tool and to reach out to the hagy support team. You do not have to manage this alone — our team is here to help without judgment.

7. Tips for Safer Play

Responsible gaming is as much about mindset as it is about tools. The following practical habits can help you keep your hagy gaming enjoyable and within healthy boundaries over the long term.

• Only gamble with money you can afford to lose. Treat your gaming budget as entertainment spending — money you would spend on a meal out or a cinema ticket — not as an investment or a way to make income.
• Never chase losses. If you have had a losing session, accept it and stop for the day. Chasing losses nearly always results in losing more, and the emotional state of chasing a loss impairs decision-making.
• Set a time limit before you start playing. Decide in advance how long you will play — for example, one hour after work — and use hagy's session timer to enforce it.
• Do not gamble when you are upset, stressed, tired, or under the influence of alcohol. Your ability to make rational decisions is reduced in these states, which can lead to bets you would not normally place.
• Take regular breaks during sessions. Step away from the screen every 30 minutes. Use the time to get a glass of water, stretch, or simply breathe. This helps prevent the tunnel-vision mindset that can develop during extended gambling sessions.
• Keep gambling in perspective. hagy offers cricket betting, slots, live casino, and crash games as entertainment, not as a financial strategy. Wins are never guaranteed, and the house edge means that over a large number of bets, most players will lose more than they win.
• Talk to someone you trust if gaming feels like it is getting out of hand. Whether it is a family member, a close friend, or the hagy support team — sharing the concern is the first step toward regaining control.

8. Protecting Others Around You

Responsible gaming is not only about protecting yourself — it is also about being mindful of the people around you. If you share a device, a mobile wallet account, or a household with others, there are steps you can take to ensure that your hagy account remains yours alone and cannot be accessed by anyone who should not be playing.

Keep your hagy login credentials private. Do not share your password with anyone, including family members. Use a unique password that you do not use for any other app or service. If you think your account credentials may have been shared or compromised, change your password immediately and contact [email protected].

9. Getting Help — Contact hagy Support

If gambling is becoming a problem — for you or for someone you care about — do not wait. The hagy support team is available to help you activate any of the responsible gaming tools described on this page, to answer questions about your account, or simply to listen if you need to talk. All responsible gaming requests are handled with full confidentiality.

hagy is committed to ensuring that every player interaction with our platform is safe, fair, and enjoyable. The responsible gaming tools on this page are always available to you — use them freely, and know that reaching out for help is always the right call.