hagy Terms & Conditions

1. Acceptance of Terms

By creating a hagy account, logging in, making a deposit, placing a bet, or otherwise engaging with any feature of the hagy platform, you acknowledge that you have read these Terms in full and agree to comply with them. These Terms apply to all users of hagy, including players who access the platform via mobile browser on Android or iOS devices, players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or any other location where hagy services are accessible.

hagy reserves the right to refuse service, suspend, or permanently close any account that violates these Terms. Acceptance of these Terms is a prerequisite for using any part of the hagy platform. Players who do not agree to these Terms must discontinue use immediately and may request account closure by contacting hagy support.

2. Eligibility Requirements

The hagy platform is available exclusively to individuals who meet all of the following eligibility criteria. hagy enforces these criteria rigorously and reserves the right to verify eligibility at any stage of the account lifecycle, including at registration, on deposit, on withdrawal, and at any point during active play.

You are eligible to use hagy only if:

• You are aged 21 years or older. hagy strictly prohibits use by anyone under the age of 21. Age verification is required during account registration and may be requested again at any time.
• You are a natural person acting on your own behalf and not on behalf of any third party.
• You are not a current or former employee, director, or contractor of hagy, nor an immediate family member of such a person.
• You are registering and maintaining only one account on hagy. Multiple accounts per person are strictly prohibited.
• You are not accessing hagy from a jurisdiction where online gambling is explicitly prohibited under local law.

hagy may request documentary evidence of eligibility at any time. Failure to provide satisfactory evidence within a reasonable timeframe may result in account suspension and forfeiture of pending withdrawals pending investigation. Players who misrepresent their eligibility status at registration or at any subsequent stage will have their accounts permanently closed and any balances forfeited.

3. Account Registration and Security

Each player may hold only one hagy account. Registration requires a valid mobile number that can receive SMS verification codes. The mobile number provided at registration is the primary identifier for account recovery, withdrawal verification, and support communications. Players are responsible for keeping their login credentials confidential and for all activity that occurs under their account.

Account holders must:

• Provide accurate and complete registration information, including a valid mobile number and date of birth. Providing false information is grounds for immediate account closure.
• Keep their password secure and not share it with any other person. hagy will never ask for a player's password via email or support chat.
• Notify hagy support immediately at [email protected] if they suspect unauthorised access to their account or believe their credentials have been compromised.
• Not transfer, sell, or otherwise assign their hagy account to another person. Accounts are strictly non-transferable.

hagy uses SSL encryption across all sessions to protect account data. Account passwords are stored in hashed form and are not accessible to hagy staff. Players are strongly encouraged to use a unique password for their hagy account that is not reused on other services, particularly mobile banking applications such as bKash, Nagad, or Rocket.

4. Deposits and Withdrawals

hagy processes deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer through BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank. The minimum deposit amount is ৳200. All deposits must originate from a payment method registered in the same name as the hagy account holder. Third-party deposits are not permitted and will be returned to source.

Deposit conditions:

• Deposits made via bKash and Nagad are typically credited to the hagy account balance within two minutes. Bank transfer deposits may take up to one business day.
• hagy does not charge platform-side fees on deposits. Mobile banking operators (bKash, Nagad, Rocket) may apply their own transaction fees independently.
• hagy reserves the right to request documentation confirming the source of funds for any deposit at its sole discretion and in compliance with anti-fraud procedures.
• Deposits made during technical platform outages will be investigated and credited manually once confirmed. Players should contact support at [email protected] with transaction confirmation details if a deposit does not appear within 30 minutes.

Withdrawal conditions:

• Withdrawals must be made to the same payment method used for the corresponding deposit. hagy does not process withdrawals to a different account, wallet, or bank than the one used to fund the hagy balance.
• Most withdrawal requests are processed within 30 minutes during Bangladesh Standard Time business hours. Withdrawal requests submitted outside standard hours or during high-traffic periods such as BPL finals may take longer.
• hagy may place a temporary hold on withdrawal requests pending identity verification, bonus wagering requirement completion, or investigation of suspected fraudulent activity.
• hagy does not charge a withdrawal fee on the platform side. The minimum withdrawal amount is ৳500.

Balances derived entirely from bonus funds, or from wagering activity that hagy determines to have been conducted in bad faith or in violation of bonus terms, may be voided in whole or in part at hagy's discretion following investigation.

5. Bonuses and Promotions

hagy offers bonuses and promotional offers to eligible players from time to time. All bonuses are subject to specific terms communicated at the time the bonus is offered. In the absence of specific bonus terms, the general bonus conditions in this section apply.

General bonus conditions:

• All bonuses issued by hagy are subject to a minimum wagering requirement of 20x the bonus amount, unless the specific bonus promotion states otherwise. The wagering requirement must be met before bonus-derived winnings can be withdrawn.
• Bonuses may only be used for the game types or betting markets specified in the individual bonus terms. Using a bonus on an ineligible game type does not count toward the wagering requirement.
• hagy reserves the right to withdraw any bonus if it has been claimed in error, granted due to a technical fault, or obtained through fraudulent means. Balances derived from improperly obtained bonuses may be voided.
• Bonus offers are intended for recreational play. Using systematic or automated strategies to exploit bonus conditions — including but not limited to bonus hunting, matched betting, or arbitrage — is a violation of these Terms and will result in account suspension.
• Seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, IPL, and the T20 World Cup may have additional specific terms published on the hagy promotions page at the time the offer is live.

hagy does not offer bonuses to players who have opted for self-exclusion or who are under active account review. Players who suspect they have a gambling problem are encouraged to decline bonus offers and to use the responsible gaming tools available in their account settings.

6. Prohibited Conduct

The following conduct is strictly prohibited on the hagy platform. Engaging in any of the following may result in immediate account suspension, permanent account closure, forfeiture of account balance, and referral to relevant authorities where applicable:

• Using automated software, bots, scripts, or any artificial means to interact with the hagy platform, including for placing bets, collecting odds data, or manipulating game outcomes.
• Registering more than one hagy account, whether under your own name, a pseudonym, or using another person's identity or contact details.
• Engaging in any form of money laundering, including using the hagy platform to cycle funds through deposits and withdrawals without genuine gaming activity.
• Colluding with other players, dealers, or any third party to influence the outcome of a bet or game, including chip dumping in poker or coordinated betting to exploit bonus conditions.
• Attempting to exploit technical errors, software bugs, or miscalculated odds on the hagy platform. Any winnings resulting from a manifest technical error may be voided at hagy's discretion.
• Providing false identity documents, forged payment confirmations, or any other fraudulent documentation to hagy for the purposes of account verification, withdrawal processing, or bonus eligibility.

hagy actively monitors platform activity for signs of prohibited conduct using automated and manual review systems. Players found to have engaged in prohibited conduct forfeit all balances associated with that conduct and are permanently barred from the hagy platform. hagy cooperates fully with law enforcement authorities when required by applicable law.

7. Responsible Gaming

hagy is committed to providing a safe gaming environment. The platform offers deposit limits, session time notifications, and self-exclusion tools accessible directly from the account settings screen after login. These tools are available to all hagy players at any time and do not require contacting support to activate.

hagy strictly enforces the 21+ age requirement and will suspend any account where there is reasonable suspicion that the account holder may be under the legal age. Players who believe they may have developed a gambling problem are encouraged to use hagy's self-exclusion feature or to contact support at [email protected]. hagy will process self-exclusion requests promptly and will not send promotional communications to self-excluded players during the exclusion period.

8. Intellectual Property

All content on the hagy platform — including but not limited to the hagy name and logo, website design, text, graphics, game interfaces, software, data structures, and all other materials — is the exclusive intellectual property of hagy or its licensed providers and is protected under applicable intellectual property law. No part of the hagy platform may be reproduced, distributed, modified, publicly displayed, or used for any commercial purpose without the prior written consent of hagy.

Game content, including slot titles, live dealer game interfaces, and crash game mechanics, is provided under licence from their respective game studios and providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) and remains the intellectual property of those studios. hagy makes no claim to the underlying game intellectual property.

9. Limitation of Liability

To the maximum extent permitted by applicable law, hagy's total liability to any player in connection with their use of the hagy platform shall not exceed the total net deposits made by that player in the 30 days preceding the event giving rise to the liability claim. hagy shall not be liable for any of the following, regardless of whether such losses were foreseeable:

• Loss of winnings, loss of profits, or loss of anticipated savings arising from technical failures, platform downtime, or game result disputes.
• Delays in deposit crediting or withdrawal processing caused by the player's mobile banking provider (bKash, Nagad, Rocket) or their bank.
• Indirect, consequential, or punitive damages of any kind arising from the player's use of or inability to use the hagy platform.
• Account access issues arising from the player's own failure to maintain secure credentials or to update contact details registered with hagy.

10. Account Suspension and Termination

hagy reserves the right to suspend or permanently close any player account at any time without prior notice where hagy has reasonable grounds to believe that: the account holder has violated these Terms; the account is being used for fraudulent, money laundering, or other illegal purposes; the account holder has provided false or misleading registration information; or the continued operation of the account poses a risk to hagy, other players, or the integrity of the platform.

Players may voluntarily close their hagy account at any time by contacting support at [email protected]. Upon voluntary account closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the player via the same payment method used for their most recent deposit, subject to identity verification. hagy will process closure requests within 5 business days of receiving all required verification documentation.

11. Amendments to These Terms

hagy may amend these Terms at any time. Where a change is material — meaning it affects player rights in a significant way, such as changes to withdrawal limits, bonus conditions, or eligibility criteria — hagy will provide reasonable notice by publishing the updated Terms on this page and, where practicable, by notifying active players via the contact details registered on their account.

Continued use of the hagy platform following publication of amended Terms constitutes acceptance of the revised Terms. If a player does not accept the amended Terms, they must cease using the platform and may request account closure in accordance with Section 10 of these Terms.

12. Governing Law and Disputes

These Terms and any dispute arising from a player's use of the hagy platform shall be governed by and construed in accordance with applicable law. In the event of a dispute, players are required to contact hagy support in the first instance at [email protected], providing full details of the issue. hagy aims to resolve all player disputes within 10 business days of receiving a complete dispute submission. hagy's decision on disputes relating to game outcomes, bonus eligibility, and account balances is final, subject only to any rights the player may have under applicable consumer protection law.

13. Contact Information

For all queries relating to these Terms, your hagy account, deposits, withdrawals, bonuses, or any other aspect of the hagy platform, please contact the hagy support team by email. The support team operates on Bangladesh Standard Time (UTC+6) and aims to respond to all enquiries within two hours during standard business hours.

Support email: [email protected] — please include your registered mobile number and a clear description of your query in your message so the team can locate your account and respond efficiently.