hagy Privacy Policy

1. Information We Collect

hagy collects personal data through three primary channels: information you provide directly during registration and account use, information generated automatically by your device and browser when you use the platform, and information we receive from payment service providers in connection with deposit and withdrawal transactions.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Mobile phone number registered with hagy, used as the primary account identifier and for SMS verification.
• Payment account identifiers associated with bKash, Nagad, Rocket, or bank accounts used to deposit funds into or withdraw funds from your hagy balance.
• Identity verification documents (e.g. National ID, passport) where submitted in response to a KYC request from hagy.

Information collected automatically:

• IP address and approximate geographic location derived from IP at the time of login and gameplay.
• Device type, operating system version, mobile browser type and version, and screen resolution.
• Session data including login timestamp (Bangladesh Standard Time), session duration, pages visited, game titles accessed, and bet history.
• Cookies and similar tracking technologies as described in Section 6 of this Policy.

Information from payment providers:

• Transaction reference numbers and confirmation status from bKash, Nagad, and Rocket for deposit and withdrawal transactions.
• Bank transaction references for deposits and withdrawals processed through BRAC Bank, City Bank, Islami Bank, Sonali Bank, or Dutch-Bangla Bank.
• Fraud-screening signals provided by payment processors, where applicable, to assist hagy in detecting suspicious account activity.

2. How We Use Your Information

hagy uses personal data collected from players solely for the purposes described in this Policy. We do not use your data for purposes incompatible with those listed below, and we do not sell your data to any third party for commercial purposes. The specific uses of your data are as follows:

• Account creation and management: to register your hagy account, verify your identity and age (21+ requirement), and manage your account lifecycle including password reset and account closure.
• Transaction processing: to process deposits via bKash, Nagad, Rocket, and bank transfer, and to process withdrawal requests back to the same registered payment method.
• Platform delivery and improvement: to provide access to cricket betting, live casino, slots, crash games, and all other hagy platform features; to monitor platform performance and fix technical issues.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, multiple-account registration, and other violations of hagy's Terms & Conditions.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling, to administer self-exclusion requests, and to apply deposit and session limits set by the player.
• Customer support: to respond to queries, complaints, and disputes submitted to [email protected], and to maintain a record of support interactions for quality assurance.
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates by SMS or email — only where you have not opted out of marketing communications.

hagy does not use automated decision-making or profiling that produces significant legal effects on individual players beyond the fraud-detection and responsible gaming monitoring described above. Where automated systems flag an account for review, a human member of the hagy team conducts the follow-up investigation.

3. Legal Basis for Processing

hagy processes personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: processing your registration data, payment data, and account activity data is necessary to perform the service agreement between hagy and you as a registered player.
• Legitimate interests: fraud prevention, security monitoring, platform performance improvement, and responsible gaming monitoring are conducted on the basis of hagy's legitimate interest in operating a safe and fair gaming platform.
• Consent: marketing communications are sent only on the basis of your consent, which you may withdraw at any time by contacting [email protected] or using the opt-out mechanism in any marketing message received from hagy.
• Legal obligation: hagy may process and retain personal data where required to comply with applicable law, including anti-money laundering requirements, fraud reporting obligations, and data retention mandates.

4. Payment Data and Financial Information

hagy handles all payment data with heightened care. We do not store full bKash PIN numbers, Nagad PIN numbers, bank account passwords, or Rocket account credentials on our servers at any time. The payment account identifiers (mobile wallet numbers, bank account numbers) that we do retain are stored in encrypted form and used solely to verify that withdrawal requests are directed to the same account that funded the hagy balance.

Deposit and withdrawal transaction records — including the amount transacted, the date and time in Bangladesh Standard Time, and the associated transaction reference number — are retained as part of the player's account ledger. These records are accessible to the player on request and are used by hagy for dispute resolution and regulatory compliance purposes.

5. Sharing of Your Information

hagy does not sell, rent, or trade personal data. We share personal data with third parties only in the limited circumstances described below. In all cases, third parties who receive personal data from hagy are contractually obligated to handle it in accordance with applicable privacy standards and to use it only for the purposes for which it was shared.

We may share data with:

• Payment service providers (bKash, Nagad, Rocket, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank): solely for the purpose of processing deposits and withdrawals initiated by the player.
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt and similar studios): game session data is shared with providers to enable real-money gameplay, enforce betting limits, and maintain game integrity. Game providers have their own privacy obligations under their respective licensing terms.
• Fraud detection and KYC service providers: identity verification and fraud-screening data may be shared with specialist third-party providers engaged by hagy to assist with account verification and anti-fraud operations.
• Law enforcement and regulatory authorities: hagy will disclose personal data to competent authorities where required by applicable law, valid legal process, or court order, or where necessary to protect the rights, property, or safety of hagy, its players, or the public.

hagy does not share player data with advertising networks, data brokers, or social media platforms. We do not sell aggregated or anonymised datasets derived from player activity to any commercial third party.

6. Cookies and Tracking Technologies

hagy uses cookies and similar session storage technologies to operate core platform functions and to improve the user experience. We do not use third-party advertising cookies or cross-site tracking technologies. The cookies hagy sets are first-party cookies served directly from hagy.bio.

Types of cookies we use:

• Strictly necessary cookies: required to maintain your login session, remember your language preference, and enable core platform features such as the game lobby, deposit flow, and account settings. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used by hagy's internal analytics to count page visits, measure session durations, and identify which game categories and pages are most visited by players in Bangladesh. No personally identifiable information is sent to any external analytics provider.
• Preference cookies: store non-sensitive user preferences such as display language (English or Bengali), notification settings, and game lobby sort order, so your settings persist across sessions.

You can clear cookies at any time through your mobile browser settings. Clearing strictly necessary cookies will log you out of your hagy account. hagy does not use fingerprinting, pixel tracking, or any tracking method that persists after cookies are cleared.

7. Data Retention

hagy retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in any event for the minimum periods required by applicable law. The following retention periods apply: active account data (registration information, payment identifiers, transaction records) is retained for the lifetime of the active account plus a minimum of five years after account closure; KYC documentation is retained for a minimum of five years from the date of submission; support correspondence is retained for three years from the date of the last interaction; session and game log data is retained for two years from the date of the session.

When the applicable retention period expires, hagy securely deletes or anonymises the relevant personal data. Players who request account closure before the retention period expires will have their data retained for the legally required minimum period but will not receive marketing communications after account closure.

8. Data Security

hagy implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and the hagy platform; encrypted storage of sensitive account data including payment identifiers and KYC documents; access controls that restrict internal access to personal data on a strict need-to-know basis; regular security assessments and penetration testing of the hagy platform infrastructure.

Despite these measures, no platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected players, hagy will notify affected players without undue delay and take immediate steps to contain and investigate the breach.

9. Your Privacy Rights

As a hagy player, you have the following rights in respect of your personal data. To exercise any of these rights, contact hagy support at [email protected] with the subject line "Privacy Request" and a description of the right you wish to exercise. hagy will respond within 10 business days of receiving a complete request.

• Right of access: you may request a copy of the personal data hagy holds about you, including your registration details, transaction history, and any KYC documents on file.
• Right to rectification: if any personal data hagy holds about you is inaccurate or incomplete, you may request that it be corrected. hagy will verify and update the data within 5 business days of receiving a rectification request.
• Right to erasure: you may request deletion of your personal data. hagy will fulfil erasure requests subject to any overriding legal retention obligations. Data that hagy is legally required to retain cannot be erased before the applicable retention period expires.
• Right to object to marketing: you may opt out of receiving marketing communications from hagy at any time by contacting [email protected] or using the unsubscribe link in any email communication from hagy.
• Right to data portability: you may request that hagy provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

hagy will not discriminate against any player for exercising their privacy rights. Exercising a right under this section will not affect a player's ability to continue using the hagy platform, subject to any applicable legal retention requirements.

10. Children's Privacy

The hagy platform is strictly for adults aged 21 and above. hagy does not knowingly collect personal data from anyone under the age of 21. If hagy becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. Parents or guardians who believe that a minor may have registered a hagy account should contact [email protected] immediately.

11. Third-Party Links and Game Content

Game content delivered on the hagy platform through licensed game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) is served within embedded iframes or via API integration. These providers operate their own data processing environments under their respective licensing and privacy obligations. hagy is not responsible for the data practices of game providers within their own technical environments. By playing games on hagy, you acknowledge that game session data (bets placed, game outcomes, session timestamps) is processed by the relevant game provider as well as by hagy for the purposes described in this Policy. hagy does not host or include links to unaffiliated third-party websites for commercial purposes.

12. Changes to This Privacy Policy

hagy may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make a material change to this Policy — one that meaningfully affects how we collect, use, or share your personal data — we will update the "Last updated" date at the top of this page and, where practicable, notify active players via their registered mobile number or email address.

Your continued use of the hagy platform after the updated Policy has been published constitutes your acceptance of the revised terms. If you do not accept a revised Privacy Policy, you should cease using the hagy platform and may request account closure in accordance with Section 10 of the hagy Terms & Conditions.

13. Contact and Privacy Enquiries

For all privacy-related requests, questions, or concerns — including data access requests, rectification requests, erasure requests, or complaints about how hagy handles your personal data — please contact the hagy support team by email. Include "Privacy Request" in your subject line along with your registered mobile number so our team can locate your account promptly.

Privacy support email: [email protected] — responses are provided within 10 business days of receiving a complete privacy request during Bangladesh Standard Time business hours.